Our refund and return policy is valid for 30 days. If it has been more than 30 days since your purchase, we will not be able to provide you with a full refund or exchange.

Return & Exchange Policy

Dear Customer, Thank you for your support! The Thali
Since our store sells frozen food, to protect food safety and quality, we only provide the following return and exchange services:

Circumstances under which exchanges or refunds may be made

• If you receive an item with Serious defects, breakage, deterioration or non-conformity with the order.Please check with us when you receive the product. Within 24 hours Contact us.

• Please provide us with relevant photos (defective areas, packaging and shipping documents) so that we can confirm the problem.

• Upon confirmation, we will offer an item exchange or refund.

Returns and exchanges are not accepted

• Due to personal taste differences or not meeting personal expectations.

• Received more than 24 hours without request.

• The product has been unpacked, partially consumed or spoiled due to improper storage.

Contacts

To return or exchange an item or request a refund, please contact us through:
📧 Email: support@the-thali.com
📱 LINE/Phone: [@the-thali / 0938308842]

We will assist you as soon as possible, thank you for your understanding and support! 🙏

-- The Thali Team